If you need to change your shipping address after placing an order, please contact our customer service new team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been validated.
Yes, we offer gift cards that can be used on our website. Gift cards make the perfect gift for friends and family who love eyewear.
1. You choose the amount of the gift card: 20€, 50€ or 100€.
2. We will send you an email to the address you have given us in less than an hour, containing the gift card.
3. Ready to be printed.
Please note that the Nooz gift card is only available and valid on our website nooz-optics.com. To offer the gift voucher to your loved ones, you have two options: send it directly to them by email or choose to print it out yourself and give it to them in person. This voucher has no expiration date.
The product present on Nooz Optics store correspond to our availabilities. If the product you are looking for is out of stock, we recommend subscribing to our Noozletter so you can be notified of its availability.
To place an order, simply browse our website and select the product(s) you wish to purchase. Once you have added the product(s) to your cart, click on the "Checkout" button to enter your shipping and payment information. Review your order details, and click on the "Continue to shipping" button to complete your purchase.
It is not possible for us to modify, or cancel, an order after its validation.
However, if the order has not yet been shipped, our teams can intervene to cancel it. For all cancellation or modification requests, please contact our customer service quickly and make sure to provide us with your order number. You will find the reference of your order, composed of numbers, in the confirmation email that was sent to you. You can reach us by phone from Monday to Friday from 9am to 1pm and from 2pm to 5pm:
Belgium : +32 2 320 14 92
France : +33 1 82 88 44 54
UK : +44 20 3936 4030
Other countries : +33 1 82 88 44 54
Via the contact form
For this type of request, we advise you to contact our team by phone.
Once your order has been processed, an order validation page is displayed with detailed information about your purchase(s). At the same time, a confirmation email will be sent to the address used for your order. If you have not received the confirmation email, we invite you to check your "spam" folder. If you do not find it, do not hesitate to contact our customer service to make sure that your order has been taken into account. It is also possible that you may have written your email address incorrectly when you placed your order. In this case, we invite you to write to us via the contact form, mentioning all the information of your order (name, first name, email address with which you think you placed the order, city, etc...) so that we can find it as soon as possible. As soon as the email address has been corrected, we will send you a new confirmation email. In the majority of cases, even if this problem occurs, your order is already on its way and should not take long to be delivered.