You can request a return of your order within 30 days of receipt directly through your customer account:
Log in to your customer account
Go to "My Orders" and choose the relevant order
Declare "Request a Return"
Choose a reason for the return and the item(s) concerned
You have the option to add optional remarks; all customer feedback is important to us.
Once validated, you can send your package to one of the following addresses:
Return shipping costs are the responsibility of the customer.
EUROPE
Logvad Mouscron
105 Rue de la Montagne
7700 Mouscron
Belgium
USA
Nooz Returns
1870 Lynnbury Woods Rd
Dover, DE 19904
USA
The returned item must be intact and in its original packaging.
Please include the following items with your return:
The product(s);
Your original order number containing the returned item (invoice)
Upon receipt of your return, we will contact you by email to provide you with a purchase code equivalent to the value of the returned item.
You have two weeks to use this credit to order the item of your choice.
Please note that the voucher does not cover shipping costs. These remain the responsibility of the customer.
Alternatively, a refund will be issued, according to your choice.
Our logistic teams have a period of 15 working days to process your return.
We will inform you by email as soon as the return of your order is processed. D
o not hesitate to check your spam box if you do not see a message from us.
In case you receive a defective item, please contact us immediately via the contact form with the following information:
Your order number.
The reference of the damaged item.
A description of the problem.
Photo evidence.
If your package has been delivered already damaged, please keep a proof in the form of a photo of the condition of your package on arrival.
All claims for items that arrive damaged must be submitted within 7 days of the delivery date. After this period, Nooz will not be able to process your request.
Once we receive the above information, we will ensure that the problem is rectified as soon as possible.
Please do not return any items to us unless requested to do so by a member of our Customer Service team. This can prolong the process and we may not always need to requisition the faulty items.
Return shipping costs are at the customer's expense. Nooz does not provide pre-paid return labels.
The return form we provide contains only the return address where you can send your order and allows you to indicate whether you want an exchange or a refund.
Thanks to this information, our teams will be able to speed up the process of handling your return.
You may request the return of your item within 30 days of its reception. Customers are responsible for the return shipping costs.
Europe + UK | USA + Canada |
|---|---|
Logvad Mouscron | Nooz Returns |
The returned item must be intact and in its original packaging. Please include the following with your return:
the product(s)
order number
return form: French version / English version
Please note that AMAZON ORDERS must be returned directly to AMAZON. We do not accept Amazon returns**.** If you have any questions please contact AMAZON customer service.