Shipping and delivery

Our prices have displayed all taxes included for orders to European countries, US, Canada, Australia, New Zeland and Singapore. However, orders outside European Union countries are subject to additional taxes and customs charges of the country of destination. These costs and the related formalities are the responsibility of the customer/recipient. They are to be paid to the carrier upon delivery. Nooz will not be responsible for any duties, taxes or customs fees under any circumstances. You can find out more information in the Clause #4 of our general terms of sale.

You can check the status of your order via the "Track my order" page. Just enter the email address, or phone number, used for your purchase and click on “Submit”. Then the status of your order will be displayed. Once your order has been shipped, you will receive an email with the tracking number of your package. You can follow the progress of the delivery by clicking on “View” You will be directed to a new page where you can find all the information about the delivery of your order:

• tracking number

• summery of your order

• delivery address

• billing address

All shipments to European countries are made from our logistics center in Belgium. Standard delivery: Shipments between Belgium and the country of destination are made by La Poste, then they will be handled by the local carrier of the country of destination. To track your order once it has arrived in your country, simply select the tracking number (received in the shipment confirmation email) and copy it to your local post office website. You will then have access to every delivery information. Delivery France / Belgium: Shipments to France are made by La Poste Lettre Suivie. Shipments to Belgium are made by Bpost. You can therefore access the tracking information directly via the link provided in the shipment confirmation email. Express delivery: If you have opted for an express delivery, the shipment of your order will be handled by Chronopost that will directly provide all the information specific to each delivery (delivery time, delay notification, holidays, customs restrictions, etc.). All shipments outside Europe countries are made from our logistics center in USA.

Please note that sometimes the tracking information provided by the carrier is updated prematurely. Therefore we ask you to please wait one to two additional business days in case the package is still with the carrier and will be delivered in the meantime. We also recommend to check out with your neighbors to see if they have received your package by accident. If within 2 days, your order has still not arrived, we invite you to contact our customer service at the following address: hello@nooz-optics.com so that they can initiate an investigation with the carrier.

If you see, by checking your online tracking, that your order could not be delivered and was returned to the sender, it means that the carrier could not identify your address and/or mailbox. In this case, we invite you to contact our customer service here in order to give us the correct and complete contact details or a different address. When we receive the package back, we will contact you by email to verify your details, so please check your messages regularly until you have received your package. In the event that the package is returned for a reason for which customers are responsible (unclaimed package, incorrect/incomplete address...), customers will have to pay new delivery charges before the package is reshipped.

Once packages are shipped, they are taken in charge by the carrier and our logistics team can no longer intervene. If the delivery of your order is delayed during its routing, we invite you to contact first the selected transport provider. They will be able to reschedule a new delivery for you to receive your order the soonest possible. If your order went lost in transit, please contact our customer service and make sure to confirm your delivery address. They will be able to find a complaint to the carrier and process a new order for you.

Shipping costs may vary depending on your location and shipping method selected. They will be calculated when selecting the delivery method at checkout. For the following Italian provinces please note that the shipping cost is 17€ and the orders are not eligible for free shipping:

• Agrigento

• Cagliari

• Caltanisetta

• Carbonia Iglesias

• Catania, Catanzaro

• Cosenza

• Crotone

• Enna

• Medio Campidano

• Messina, Nuoro

• Ogliastra

• Olbia Tempio

• Oristano, Palermo

• Ragusa

• Regio Calabria

• Sassari

• Syracuse

• Sondrio

• Venice

• Vibo Valentia

Delivery times are expressed in working days (excluding Saturday, Sunday and holidays) and vary according to the country of destination.

Any order placed before 9:00am will be shipped the same day except on Friday. After 9:00am, the order will be shipped the next business day.

We deliver to the following countries:

 *: Delivery charges will be calculated at the time of selection of the delivery method at checkout.

The Balearic Islands, Canary Islands, Azores and Madeira, as well as Ceuta and Melilla, are not served. If your country is not listed, it means that we do not deliver Nooz there.

**For the following Italian provinces, please note that shipping costs are 17€ and orders do not benefit from free delivery: Agrigento, Cagliari, Caltanisetta, Carbonia Iglesias, Catania, Catanzaro, Cosenza, Crotone, Enna, Medio Campidano, Messina, Nuoro, Ogliastra, Olbia Tempio, Oristano, Palermo, Ragusa, Regio Calabria, Sassari, Syracuse, Sondrio, Venice, Vibo Valentia.

* In case of delivery outside of Metropolitan France, administrative and/or customs charges may be applied by transport.