Returns and exchanges

• Click on Help

• Then go to My Account

• Enter your email address – you will receive a 6-digit code to enter.

• Choose the item you wish to return and click on "Request a return."

• You can add optional comments – all customer feedback is important to us.

• Once your return request is approved (within 48 hours), you will receive an email with instructions on how to proceed.

• Please be aware that return shipping costs are at the customer's expense. Once we receive your returned item, please allow up to 15 days for processing.

Our logistic teams have a period of 15 working days to process your return.

We will inform you by email as soon as the return of your order is processed. D
o not hesitate to check your spam box if you do not see a message from us.

⚠️ Do not return a defective item.

Please contact us directly via our contact form with the following information:

• Your order number.

• The reference of the damaged item.

• A description of the problem.

• Photo evidence.

If your package has been delivered already damaged, please keep a proof in the form of a photo of the condition of your package on arrival.

All claims for items that arrive damaged must be submitted within 7 days of the delivery date. After this period, Nooz will not be able to process your request.
Once we receive the above information, we will ensure that the problem is rectified as soon as possible.

Return shipping costs are the responsibility of the customer.

1. For the following countries:

   Spain, Germany, Portugal, the Netherlands, France, and Belgium

   👉 A prepaid return label will be provided.

   👉 A fixed fee of €6 will be deducted from your refund or credit.

2. For all other countries:

   👉 The customer must choose their own return shipping method.

   👉 Return shipping costs are entirely at their expense.

Feel free to contact us at contact@nooz-optics.com if you have any questions regarding the return process.

At Nooz, your satisfaction is our priority. If an item doesn’t suit you, you have 30 days after receiving your package to request a return.

💡 Two options are available:

• Refund: including initial shipping fees if the entire order is returned.

• Store credit: equal to the value of the returned items +10% bonus. This credit is valid for 12 months from the date of issue.

🚚 Return costs

Return shipping costs are the customer's responsibility. Here's how it works depending on your country:

For the following countries:

Spain, Germany, Portugal, Netherlands, France, and Belgium

✅ A prepaid return label will be provided.

💶 A fixed fee of €6 will be deducted from your refund or credit.

For all other countries:

📦 You choose the carrier of your choice to send back the item.

🔁 Return shipping costs are entirely your responsibility.

❗ Defective items

⚠️ Do not return a defective item.

Please contact us directly via our contact form, and we’ll provide you with an appropriate solution as soon as possible.

________________

Please note that AMAZON ORDERS must be returned directly to AMAZON. We do not accept Amazon returns. If you have any questions please contact AMAZON customer service